The ToolPeer Guarantee
Hire with confidence, lend without worry.
P2P TOOL SHARING MADE SIMPLE
ToolPeer is built on trust, safety, and community. Every tool, every handover, every job — we're here to help you get it done.
Safety Promise
- 1. Every high-risk mains tool is PAT tested before it can be hired.
- 2. Every hire is logged, messaged and reviewed inside ToolPeer.
- 3. Every damage report is answered by a human within one working day.
What ToolPeer covers
- Accidental damage disputes between a renter and an owner.
- Tools with a valid PAT certificate get full cover.
- Tools without a certificate get limited cover only.
- High-risk mains tools with no certificate cannot be hired at all.
What renters must do
- Inspect the tool at collection and complete the pickup checklist.
- Use the correct PPE and follow the owner's instructions.
- Report damage straight away through messages — don't repair it yourself.
- Return the tool clean, complete and on time.
What lenders must do
- Describe the tool honestly, including its condition and age.
- Keep listings up to date and block dates you can't lend.
- Hand over accessories, guards and any safety gear you mention.
- Keep PAT certificates current for mains-powered tools.
How PAT testing improves your cover
A PAT certificate proves the tool was electrically safe on the day it was tested. Tested tools get full cover, a green PAT Verified badge and higher visibility in search. Untested tools rank lower and carry limited cover. See PAT testing and prices.
Why Verified Owners get priority support
Verified Owners have a track record — completed hires, a tested tool or a full profile. Their disputes are looked at first because there is history to check, which means faster answers for the renter too.